Waterway
Artworks accepts Visa and MasterCard for
online credit card purchases.
How: After selecting your items, view the shopping cart and finalize your tax and
delivery options.
Click on the "Purchase" button. Your order will proceed to a Safe Shopping
Secure Server. You will be prompted to enter your credit card information on the secure
ordering form. You must provide the exact name on the credit card, billing address
and telephone number that your credit card bank has on file for you. Incorrect information
may cause a delay or the charge may be denied by your bank. For your own protection,
you should never provide your credit card number on an e-mail message.
If you prefer, you can pay for your purchases by
money order, cashier’s check, company check or personal checks in U.S. Dollars only.
Orders are processed upon receipt of a money order or cashier’s check.
For personal and company checks, allow up to ten (10) business days after receipt for
banking clearance of funds before the order is processed. There
is a $25 fee on all
returned checks.
How: After selecting your items, view the shopping cart, and
finalize your tax and delivery options.
Print your shopping cart page and include with your check.
Mail to: Waterway Artworks
Include your:
Name
Shipping Address
Telephone Number
E-mail Address
Mail to: Waterway Artworks / Order Department
P. O. Box 351036
Jacksonville, FL 32235-1036
If you want to cancel an order placed, send us an
e-mail. Be sure to provide your name, e-mail address, order confirmation number, the
product/item number you want to cancel, and all other available information you have. With
any change or cancellation, please e-mail us as soon as possible.
We cannot change
or cancel an order once it has entered the shipping process.
If the item(s)
have already been shipped, you will need to return the product through our normal return
procedure.
Waterway
Artworks is committed to providing a safe and secure
shopping experience. We have taken extra precautions to make sure that all customers
personal information remains confidential.
How it works: When you place an order and provide
your credit card number through our Secure Server, your credit card information is
encrypted so that it cannot be read as it travels over the Internet when you use the form
provided in our Shopping Cart. For your protection, do not ever send your credit
card information utilizing regular e-mail.
Special order items not shown in our shopping
mall, such as custom printing and personalized
cards are available . Please call us at
904-724-2666 or e-mail us your request with a
detailed
description of what you are looking for and we will promptly respond.
We are committed to providing you with exceptional
service. Orders for all in stock items are processed and shipped from
Waterway Artworks within 1-2
business days. Shipping to the continental USA only. For Alaska, Hawaii and
Puerto Rico, e-mail us your request with what products you wish to purchase and we will
e-mail the shipping cost to you for you to pay by check.
International orders are not accepted at this
time.
PO boxes are not allowed for UPS delivery. Deliveries are Monday
through Friday, holidays excluded. Signature is
requested at the time of delivery to ensure your order has arrived to you safely.
| To find out when you will receive your
order, add 1-2 days handling to your shipping choice below: |
|
UPS Standard Ground Delivery.
Base rate is $5.95. |
Allow up to 5 business days for shipping; however, most
orders are delivered within 3-4 days. |
|
UPS Two-Day Delivery. |
Allow 2 business days for shipping. |
If you are not completely satisfied with your
merchandise, you may return it to us within 30 days for a refund. Returned merchandise
must be unused and undamaged in the original packaging for a full refund. A
20% surcharge
will apply to items returned without original packaging.
Custom ordered items and
personalized stationery cannot be exchanged or returned except due to
an error on our part.
For your assurance that returned merchandise is received back at
Waterway Artworks safely, we suggest you send returns via U.S. postal service, insured delivery.
All return shipping charges are paid by the customer.
Include a copy of your invoice with the returned
item(s) circled and
your telephone number and e-mail address in case we need to contact you. Send returns to:
Waterway Artworks
Attention: Returns
P.O. Box 351036
Jacksonville, FL 32235-1036
Our return center cannot process exchanges. If you have found another item on our
site that you would prefer over one you have received, place a separate order for the new
item and return the unwanted item for a refund.
Should you need further instructions on a return or change,
please notify
our customer service center within 10 days of receipt at service@WaterwayArtworks.com
.
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